Reasons for replacing base station batteries

Do I need to replace my base station's batteries?

If you're not certain which system you have, see the Which Version of the SimpliSafe® System Do I Have article. You will likely never need to replace your Base Station's batteries as they are rechargeable and meant to last. The Base Station takes four (4) 1.2V, 1300mAh nickel-metal hydride (NiMH) rechargeable batteries.

How does a base battery work?

This process is called grid-balancing. Base batteries deploy energy to the grid faster than any other service, which is how Base is able to recoup the cost of the battery equipment and keep prices low for homeowners. The charge level of your Base battery will naturally fluctuate over time, rising and falling throughout a multi-day cycle.

What is a base battery system?

The Base battery system is built for performance and reliability. It combines a high-capacity lithium iron battery with intelligent software to optimize energy use. The Base battery system has three main components: the battery pack, inverter, and hub. The long white unit is the battery pack. We mount the battery pack on the ground.

How many batteries does the base station take?

The Base Station takes four (4) 1.2V, 1300mAh nickel-metal hydride (NiMH) rechargeable batteries. Regular alkaline batteries should never be inserted into the Base Station, as they may damage the device. Once you have acquired the necessary NiMH rechargeable batteries, you can follow the steps below to replace them:

Why is my SimpliSafe base station not charging?

If you are having issues charging your SimpliSafe Base Station’s batteries, below are a few possible causes: You may be using the wrong type of batteries. SimpliSafe Base Stations use Nickel Metal Hydride (NiMH) rechargeable batteries, hence why the base stations can be recharged. If you use the wrong batteries, your base station might not charge.

What if a base station doesn't turn on?

If the base station is plugged into a working outlet (and the power cable isn’t damaged) but still isn’t turning on, try restarting the base station. To do that, Turn over the base station and unscrew the battery cover using a screwdriver. Remove the batteries from the base station and wait a minute or two before reinserting them.